Functional Support - APPSdirect

DSP offers functional support for Oracle E-Business Suite

 Whether you are running Oracle Applications or Oracle E-business Suite your organisation will need to address ongoing issues such as - patching, operational queries, Application errors, use of new functionality, data and procedural problems to ensure the smooth running of your Oracle systems.

This APPSdirect support package includes provision of:
  • Applications Healthcheck
  • Oracle support liaison
  • Customisations
  • Full management reporting including patch logging and call logging
  • New version supporting
Also regular tasks such as Systems Administration, adding new functionality, supporting peak workloads, such as period end, holidays and sickness, can all be managed using APPSdirect. Accomplishing all of these functions can be expensive using consultants that will probably not be 100% utilised all of the time. APPSdirect is a cost effective, flexible service that offers resources at the point they are required for your peace of mind.

APPSdirect is designed to give you the right support when you need it, with immediate access to experienced Oracle Applications Functional Consultants - via a telephone helpdesk, secure remote data link or on-site visits.  In essence the service contains two distinct channels:

 1. APPSdirect base module 
  • Provides remote or on site support for functional tasks including adding new modules, self-service web apps and multi-org and multi-currency maintenance.A comprehensive Applications healthcheck that looks at your functional set-up, implementation quality, security and technical infrastructure.
  • Setting up of a DSPtime account and Priority access to Functional consultants via the account.
  • Access to DSP helpdesk and service desk which also provides regular activity reports and a DSPtime account statement.
  •  liaison with Oracle Support and raising of TARS. Systems Administration support, such as setting up users, responsibilities, profile options and custom program registrations is also included.
  • Support of customisations - Automatic patch alert to keep you up to date with approved patches and fixes as soon they become available.

Best practice - including change control procedures, patching strategy, patch log and concurrent manager purging strategy - Access to DSP's Oracle development team from your DSPtime account.

2. Maintenance and functional consultancy
Clients pre-purchase a number of hours which credit their DSPtime account. It is from this account that time is debited for any support tasks. Access to consultants in 15 minute credits from your DSPtime account.

For further information regarding our services including Oracle Remote DBA, Managed Services, Hosting, Implementation, Upgrades and Migrations please contact DSP to discuss your needs.


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